The Role of Digital Archiving Systems in Improving Operational Efficiency: Evidence from Corporate Administration

Cahaya Amanda Sari

doi:10.64276/ams.v1i3.72

Authors

Cahaya Amanda Sari Politeknik Unggul LP3M

DOI:

https://doi.org/10.64276/ams.v1i3.72

Keywords:

Digital Archives, Secretary, Operational Efficiency, Records Management

Abstract

This study examines the extent to which the implementation of digital archive management carried out by the secretary enhances operational efficiency at PT Langkat Nusantara Kepong, as well as identifies its supporting and inhibiting factors. The research employed a qualitative descriptive approach, with data collected through interviews, observation, and documentation. The findings indicate that the implementation of digital archiving has made a significant contribution to the company’s operational efficiency. Document retrieval processes that previously required 2–3 hours can now be completed within 5–10 minutes through a digital search system. In addition to improving work speed, digital archiving reduces storage space requirements, lowers operational costs by up to 40%, and strengthens data security through protection systems and routine backups. The main supporting factors for the success of this system include technological support, the secretary’s competence in managing digital archives, and management commitment to driving digital transformation. However, several challenges remain, such as limited human resources who are not yet fully accustomed to digital systems, technical network disruptions, and the ongoing transition from manual archives. Overall, the implementation of digital archive management by the secretary has proven effective in enhancing operational efficiency and productivity at PT Langkat Nusantara Kepong

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